FAQs – Polish Amsterdam

BIAB (Builder In A Bottle) is a strong, soak-off soft gel designed specifically formulated to be used as an overlay on the natural nail natural nails, providing strength and durability for up to 3-4 weeks.
It's gentler than acrylic, but thicker than regular nail polish and gel polish. The protective shell it creates over nails is designed to encourage natural nail growth and strength.
Absolutely! All our products comply with European Cosmetic Regulations and are safe when used as directed.
We offer three kits: Introduction, Starter, and Super Starter kits. Each kit contains everything you need to create stunning, long-lasting nails. Discover more here.
Our kits are designed for simplicity. Each includes an instruction card and a QR code linking to tutorials, tips, and tricks in English, Dutch, German, and French. Find instructions here. Need help? Our friendly customer service team is here for you!
Yes! Our kits work perfectly for toenails. The application steps are exactly the same as for your hands. Watch the application video here.
Ensure you've followed all nail prep steps and removed excess oils from your nail bed before applying BIAB. Watch our prep video here.
Simply soak your nails using our liquid remover and rubber nail clips. Watch our removal video here.

Most tools can be cleaned with alcohol or acetone and stored in a dry place. All our tools are reusable for your convenience.
Ensure you've followed all nail prep steps and removed excess oils from your nail bed before applying BIAB. Watch our prep video here.
Sometimes nails need longer than the recommended 60-120 seconds to cure. We suggest a test run to find the perfect curing time for your nails.
If BIAB is applied too thickly, use a thin layer to start with. Wipe the brush well and use our fine liner to even out the edges for a smoother application.
If your BIAB or gel polish becomes dull, ensure you apply the top coat thinly, just like the other layers. Roll the bottle well and smooth the brush. Let the color cool for 30 seconds before applying the top coat to prevent dullness.
Absolutely! Our kits are user-friendly and come with easy-to-follow instructions, making them perfect for both beginners and pros.

Definitely, you can purchase our products directly at Polish Nail Bar, located at
Maasstraat 143,
1079 BE Amsterdam,
The Netherlands.
To change your order, call us directly during working hours. If your package hasn't been prepared for shipment, we can modify or cancel products of the same price or cheaper. Adding extra items isn't possible. Please note changes are at our discretion and not guaranteed.
If your order hasn't shipped, contact us during working hours to cancel. If it's already on the way, we can assist with the return once you receive it by sending us an email at info@polish-amsterdam.com.
We use PostNL, DHL, UPS for all Dutch shipments, which come with a Track & Trace code. Track your package on the PostNL, DHL or UPS website.

Check your spam folder. If your email address was entered incorrectly, contact us, and we'll resend the confirmation.
Add products to your cart and proceed to checkout. Enter your delivery and payment details, then complete your order. Prices include VAT. You'll receive an order confirmation by email. Logged-in users enjoy a faster checkout process!
At Polish Amsterdam you can choose from the following payment options:
- iDeal
- Credit card (Mastercard, Maestro, VISA, American Express)

Shipping is free for orders of €50 or more. For orders under €50 you pay €6,95 shipping costs for home delivery within the Netherlands and €10 within the rest of Europe through DHL or UPS.
If you place your order before 4:00 PM on work days in the Netherlands, we will ship your package the same day. You will receive your package within 1-5 working days through delivery by PostNL or DHL OR UPS
Within the Netherlands we ship with PostNL, DHL or UPS to your home. If you are not at home when delivery is attempted, the package will be taken to a service point.

When your order is ready for shipment, you will receive an email with a Track & Trace code so you can track your package.
We deliver your Polish Amsterdam order in the Netherlands and the rest of Europe*.
*Austria, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Register Your Return:
Email us at info@polish-amsterdam.com to start your return.
Receive Instructions:
We’ll email you detailed return instructions.
Send Back Your Item:
Once we receive your return, we’ll process it within 7 working days.
Get Your Refund:
We’ll refund your purchase amount (excluding shipping costs) within 14 days of receiving your cancellation notice. We may wait to reimburse you until we have received the products.
Important Notes: If you purchased a BIAB At Home Starter Kit or one of our sets, you must return it in full. You must create your own return label. Let us know within 30 days if you wish to cancel your purchase. After cancellation, you have 7 days to return the products.
We offer a 30-day, 100% Money-Back Guarantee on all our products.
Return address:
Maasstraat 143,
1079 BE, Amsterdam,
The Netherlands
We’ll refund your purchase amount (excluding shipping costs) as quickly as possible, but no later than 14 days after we receive your cancellation notice. The refund will be made via the same payment method you used to place the order.

You are responsible for return shipping costs. However, if we made a mistake with your order, we’ll cover the return shipping costs and send you new products free of charge.
If you received a damaged product or it broke within the warranty period, contact our customer service. You can return it free of charge within the warranty period, except in cases of visible wear and tear from use beyond what’s necessary to determine the nature and functionality of the product.
Our team is here to assist you with any questions or concerns. Just reach out to us via the chat botton or at info@polish-amsterdam.com
We're committed to making your experience with Polish Amsterdam as smooth and satisfying as possible.

Absolutely! We stand by the quality of our products:
- 30-Day Money-Back Guarantee: We offer a 30-day, 100% money-back guarantee on all Polish Amsterdam nail products.
- 2-Year Warranty on UV Lamps: Our UV lamps come with a 2-year warranty. This covers any manufacturing defects or issues.
The warranties mentioned on our website are additional seller’s warranties provided by Polish Amsterdam and do not affect the legal guarantee that applies to our products.
The legal warranty applies to all items you purchase from us. This means that a product must perform as expected for a reasonable period.
Document the Issue:
- Send us photos or a short video detailing the problem. For UV lamps, show how you connect and turn on the lamp.
- Reach out to us att info@polish-amsterdam.com
Free Return Label:
- If applicable, we’ll provide a free return label. Make sure to return the lamp with the accompanying cord.
Quick Replacement:
Once we receive your item, we’ll immediately send you a new one.

We aim to keep our customers happy. If you have any complaints about our products or service:
Contact Us:
Email us at info@polish-amsterdam.com with your complaint.
Response Time:
We’ll get back to you with a substantive response within 5 business days.
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.

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